Crisis Support

A crisis is someone’s personal and very individual reaction to an event or experience in their life they find hard to cope with.

This can happen with any event, things like;

  • Relationship breakdown or difficulties
  • Loss (of a loved one, job, home)
  • Physical health issues
  • Caring for another
  • Violence and trauma
  • Pressures from work or study
  • An accident
  • A natural disaster
  • The onset of mental health issues

What is a crisis?

Everyone is affected differently by events in their life. One person may be extremely affected by an event, while someone else experiencing the same event may experience little or no negative effects.

If a crisis is not dealt with in a healthy way, it can lead to longer lasting mental health issues, as well as social and physical problems.

What is crisis support?

Crisis support is short term, and centres on providing people with assistance, non-judgemental support and resources in their time of need.

The main aim of crisis support is to help reduce stress and improve the person’s ability to cope with their current situation, as well as with future crises.

Crisis support can save lives and prevent unsafe and damaging reactions to difficulties, and creates opportunities for personal growth and change.

If you are going through a crisis

  • Talk to someone you trust – often talking through your experience with someone you trust goes a long way to reducing your anxiety, and can help you to gain some perspective moving forward. If you don’t feel comfortable talking to a loved one, visit your GP or contact a crisis line like Lifeline
  • Look after your safety – Put your safety first. If you are in an unsafe situation, try to remove yourself or reach out to someone who can help you stay safe. If you are thinking about suicide, seek help immediately by calling 13 11 14.
  • Recognise your strengths – your skills and abilities can help you cope under pressure. If you are having trouble identifying your strengths, ask a loved one to help you list some strengths that will help you in your current circumstances.
  • Get help – manage your crisis through counselling, medical attention, self-help programs or support networks. You might need to try a number of options depending on your individual circumstances – it’s important to keep trying. Sometimes a crisis is a sign of a longer-term issue. It’s important to get help for problems such as mental health issues or financial difficulties.
  • Make a plan – it can help reduce stress and give positive goals to work towards. For example if you are having financial problems it can help to create a budget.
  • Take care of yourself – by eating healthily, exercising, and sleeping. Give yourself time out from your situation if possible –do things you enjoy. Avoid alcohol and drugs, as they numb feelings and make it harder to cope in the long run.

Where to get help

Visit your GP
Call Lifeline (13 11 14) or chat to us online
Check out our facts & Information section for additional information and resources
Mental Health Crisis Lines (available 24/7)

NSW: Mental Health Line
1800 011 511

VIC: Suicide Help Line
1300 651 251

QLD: 13 HEALTH
13 43 25 84

TAS: Mental Health Services Helpline
1800 332 388

SA: Mental Health Assessment and Crisis Intervention Service
13 14 65

WA: Mental Health Emergency Response Line
1800 676 822

NT: Top End Mental Health Service
08 8999 4988

ACT: Mental Health Triage Service
1800 629 354

The resources are designed to support, not replace, the relationship that may occur between members of the community and existing health care professionals.